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Shipping & Returns

Shipping and returns for ecigswarehouse Australia.

Here at ecigswarehouse, we want to ensure a positive experience for our customers. Despite, our best care in sourcing quality electronic cigarettes, things can and do go wrong. E-cigs are finite, high tech devices, which are made intricately, which means they can occasionally have failures. Our staff replaces stock every few weeks, and do not sell redundant or out of date products. The majority of our orders are successful and we experience little problems considering we have a very large customer base. Returns:

If in the odd event, you find that an ecigswarehouse product you have purchased does not function correctly, please read our returns information below to see how you can go about claiming a replacement.

ecigswarehouse offers a 30 day warranty on all of our products. We are here to help and ask that you follow the guidelines below if you believe you have a defective product.

Check over our troubleshooting guide to see if any of the solutions fit your problem. You can access the troubleshooting guide, here.

If you cannot find a solution, email the team at sales@ecigswarehouse.com.au and describe your problem in as much detail as you can. Our staff will get back to you within one working day.

If your problem could not be resolved, you will be asked to return the product to us for evaluation. Our staff will check the product and verify it is defective. Please note: the warranty does not cover misuse, deliberately broken or out of warranty products.

If deemed to be defective, we will replace the item for you within 14 working days of receipt. If not, the items will be sent back to you along with an explanation regarding the fact that they are not defective for the reasons assessed.

Warranty:

All e cigarette Starter sets include a 30 day manufacturer's warranty on manufacturers flaws, this doesn't incorporate damage or maltreatment regarding the merchandise.

The buyer are required to confirm all product right away and submit any kind of damages or concerns to ecigswarehouse by email inside of 48 hrs of getting the merchandise. ecigswarehouse preserves the legal right to reject issues that may be formulated following this length of time. The buyer must pay to send back the defective goods to ecigswarehouse, our company usually refunds or supply credit or free gifts which will make up for shipping cost of products discovered to be defective.

Contact must be made directly with ecigswarehouse for authorization before returning any merchandise as often what the problem is could be simple address as often the merchandise might not be put together correctly and only require instructions on how one can use them. ecigswarehouse will most likely substitute or alternatively repair where plausible and additionally refunds will primarily be provided when a replacement unit is just not in the inventory.

Claims are non assignable beyond the initial buyer.

Each of the free or added bonus merchandise are generally not under any warranty, like out promotional items or giveaways.

Invoices or order numbers will be required as proof of purchase. Warranty is valid in Australia only.

Warranties Do Not involve: wear & tear, pre-owned hardware or equipment, Misused, mistreated, neglect or use of a merchandise for the purpose it wasn't intended. Mistreatment as well as careless storing or unsanctioned repairs.

Refund Policy:

Refunds will not be offered after 30 days. Refunds are for DOA on items like atomizers and cartomizers as they are disposable, we suggest buying a few extra atomizers as they last from days to month but the time fame is unknown as they are the throw away part of an e cig.

Refunds will not be provided when the customer changes their mind, or if the device doesnt satisfy expectations. Original shipping or alternatively courier expenses are not refundable. Pictures and other kinds of proof might be required from the buyer as verification of problems. ecigswarehouse is liable for delivering the replacement products returning to buyer, along with the exception that the returned product is examined and discovered not faulty or not in the exact same state that the buyer reported. In that case, the buyer will be responsible to cover return shipping expenses.

Merchandise need to be returned with all components, such as their original packaging material, cartons and packaging. ecigswarehouse need to obtain all returns inside 7 days from ecigswarehouse consenting that the merchandise may be returned for examination. If the goods are returned after the 7 days from accepted transport, we reserve the right to reject the claim.

Hardware or equipment returns must be approved as well as identified by ecigswarehouse before an return is carried out. You can return most new, sealed items inside 30 days of shipping for a full reimbursement. We'll likewise pay the return transportation costs if the return is a consequence of our mistake you experienced an inaccurate or nonfunctional hardware or equipment. Make contact in writing to organize the return of any merchandise in email or in your account under the returns tab.

Shipping

First off, we DO NOT drop ship, we hold all stock in Australia, so not only is it super fast shipping but also backed by an Australian company in Australia.

We can ship to virtually any address in Australia. We do not ship to international destinations.

When an order is placed we will estimate the delivery date for you based on the availability of your items and the delivery option you choose as express post packs take 1-2 days on average and standard post packs range from 4-5 days Australia wide.

Orders are sent via pre-paid parcels and depend on the amount as to whether this is regular post or Express Post. Regular post is used for orders under $30.00 ex GST and Express Post is used for orders of $31.00 or more ex GST.

Our free disposables are sent in a padded bag, and are not trackable. This allows us to provide you with free products, and ecigswarehouse cannot be held responsible for a disposable lost in transit by Australia Post.

When ordering online, via our secure website, customers will be issued with email updates regarding when their order has been shipped. If you do not receive a shipping notice within 3 working days of placing your order, please email our team sales@ecigswarehouse.com.au and we will investigate the order. In some cases, when paying by Paypal, the payment is an e-cheque. We cannot send your items until the e-cheque has cleared.